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Fiserv Case Study

Company – Fiserv
If you’re a mobile banking user or pay your bills online chances are you’re more familiar with Fiserv than you realise. Fiserv is a global organisation with more than 14,500 clients’ worldwide, revenues of $5.1bn and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.

Project –Search for source a Payment Subject Matter Expert
A dominant force in the Americas, Fiserv are now building their Payment Processing Business in the EMEA region. Their requirement was for a Payments Subject Matter Expert who would interpret and implement their payments product strategy in the region. Fiserv is helping its clients push the boundaries of what’s possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease. The role required a candidate with a niche skill and deep knowledge along with an extensive career history of working with retail banks.

Expands methodology
A strategy and project methodology were agreed to deliver Fiserv a shortlist of five candidates representing the top 10% of the market, with a hire to be made in six weeks. With limited candidates in the market due to the niche skill set, we needed to ensure that every single one was identified, approached and assessed. To secure an interest in targeted individuals it was vital that expand articulate Fiserv’s’ strategy and vision to convert these to engaged candidates. After extensive research and interviews, a long list of five candidates was created, all of whom came from direct competitors.

The result and feedback
Paul Southgate successfully completed the project as planned. David Abbot – Payment Lead – Fiserv said “Paul went to great lengths to understand the role and was highly effective and fully involved in every step of the recruitment process. His service levels are exceptional and I strongly would recommend using him”

To discuss how expand can help you recruit exceptional talent within guaranteed timescales contact us today.

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