Description

Our client is one of the worlds most exciting advertising technology start-ups, they help media agencies, trading teams, DSP’s and brands achieve significantly higher ROI from throughout the lifecycle of their campaigns.

Following significant demand for its AI platform in North America, the business is looking to hire a Customer Success Manager in New York to provide first-class customer service to their existing clients.

This is an incredible opportunity to join a well funded high growth business that is already breaking ground in Europe and APAC.

As a Customer Success Manager, your role will be to teach our clients campaign managers and traders on how to use the software and increase usage rates. This position will require strong problem solving, training, analytical, and interpersonal skills.

Key Responsibilities
  • Onboard new customers
  • Lead training sessions & improve the skills of your customer’s
  • Partner with all customers to deliver better results World-class customer service is expected from all AMs in the form of timely responses and proactive support