Description

The Field Service Engineer will perform complex customer support activities involving the installation, modification, repair and preventive maintenance of complex equipment and systems to ensure proper working order.  They will lead on-site installations, testing and repair of equipment following established procedures and policies in addition to isolating and resolving complex equipment malfunctions and initiating corrective action.

Key Responsibilities
  • Install, modify, repair and perform preventive maintenance procedure on Single Wafer Wet Equipment and systems following SOP policies, procedures and work direction of supervisor or site lead.
  • Lead on-site installation, upgrade, testing and repair of equipment
  • Perform Final configuration and functionality testing of systems
  • Host customers for Acceptance tests prior to shipping equipment
  • Train internal and customer personnel in equipment operation and maintenance procedures. (Process Engineers, Maintenance Personnel and Operators on-site)
  • Perform equipment upgrades, software upgrades and firmware upgrades
  • Provide training, mentoring and guidance to less experienced personnel.
  • Support customer needs by interfacing with technical support and other support personnel, including development engineering on problems necessitating equipment design changes or on potential new product applications.
  • Conform to company and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
  • Maintain and initiate direct contact with customers through daily and weekly on-site meetings to assure customer satisfaction.
  • Create and present reports, project plans, training plans, certification matrices and other documentation as required.
  • Initiate, evaluate, analyze and document new processes, methods and designs.
  • Attend seminars/conferences on pertinent topics to increase internal knowledge base of standards or new ideas.
  • Performs contract customer site audits as directed by management to ensure the quality of service is maintained at the highest level achievable.
  • May act as a site lead and coordinate and provide work direction to other FSEs as needed.
  • Must be able to travel a minimum of 75% to multiple site locations in multiple countries if deemed necessary to align with customer work schedule. Will also be required to be available for specific emergency call-in work.
  • Performs other duties as assigned.