We are working with a fast growing Fintech business in New York, who are looking for someone to come and lead their Account Management function.
The Head of Account Management will Implement short and long-term strategies for client retention and growth while ensuring that the account management team delivers quality service.
This is an excellent opportunity to make your mark in a scaling payments business!
- Personally responsible for managing the relationship and driving growth for several key merchant partners.
- Working along side the technical project manager and the merchant partner support lead to drive success for the Merchant Operations team as a whole.
- Develop long term strategies including a first in class on-boarding and retention program for this startups rapidly growing merchant base.
- Working closely with sales and tech teams to evaluate, iterate and improve existing systems and processes.
- Understand and develop analytics and dashboards to improve decision making.