Head of Operations

London, UK


Businesses around the world rely on my client to pay and get paid. They enable their customers to make complex business payments simple, secure and seamless.

They are looking for a Head of Operations for their Financial Messaging service, with a heavy focus on maintaining high levels of quality and focusing on the day to day business as usual operations.

Key Responsibilities

  • Delight customers through delivery of high quality service
  • Design processes to maximize revenue opportunities while keeping a strong focus on timeliness of service
  • Manage the transition of operations to a low cost base
  • Lead 3-5 year programme moving data centre to the cloud
  • Initiate nearshoring project to bring operations close the the UK
  • Spend time coaching, mentoring and developing the operations, development and hosting teams

Required qualification

  • At least 5 years relevant experience , with a proven track record of driving improvements in a Blue Chip Company
  • Experience communicating and influencing at a senior level
  • Highly customer focused
  • ITIL Qualified

Apply now

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