I’m currently closely working with a fast-growing Managed Detection and Response Consultancy who are on the lookout for Incident Handlers at varying levels of experience to join their in-house team. As an Incident Handler, you will make an immediate and significant impact on a growing team protecting an ever-increasing number of customers who are tired of the status quo. You will build relationships with clients in North America and Europe, work with them and our incident responders to resolve ongoing incidents and keep them informed of the work we are doing to protect their environments. You will also keep them informed of emerging trends in security and serve as a sounding board and trusted advisor for security questions and concerns to help build other aspects of their security program.

Key Responsibilities
  • Oversee and be the primary point-of-contact for Lexico MDR customers.
  • Build and maintain close relationships with their Lexico MDR customers and help them understand the full scope of information available and make informed decisions about their security program.
  • Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions.
  • Advocate for the customer’s well-being, provide expert security advice, and rally internal resources for the benefit of the customer.
  • Immerse yourself into the customers environment to understand and recognize evidence of potential threats.
  • Identify, scope, and manage ongoing customer incidents, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security.
  • Collaborate with internal detection and response experts to help customers understand threats to their environment, and ensure they are actioned effectively.
  • Delivering technical material and presentations to customers about MDR alerts, emerging TTPs, and other security topics to customers monthly.
  • Maintain updated customer profile and pertinent information in internal operational support systems.
  • Author blog posts and create other content to educate internal customers as well as the broader security community on interesting topics.