My client is a rapidly expanding VC backed pre-IPO ecommerce optimisation technology provider with growing teams in America, London and the APAC region, and an enviable list of tier1 retail & fashion clients. Due to continued strong performance in the EMEA region they are keen to add a seasoned Analytics Director to the senior regional team.

My client is looking for a strategic client facing Business Systems Analyst to join their Delivery Services team. Successful candidates will be a client-focused service professional who is passionate about delivering a world class client experience. This role is responsible for acting as the functional expert during a net new client implementation or large project expansion. This includes gathering and interpreting client requirements and translating to a technical solution design.

This is the first hire into this team in the EMEA region so lots of scope for career progression and team build/management in the future.

Key Responsibilities
  • Serve as a core member of the Delivery Services team for new and existing client engagements.
  • Lead Discovery sessions with a broad spectrum of marketing and technical business clients.
  • Capture, interpret, and document business and functional requirements.
  • Work internally with the technical team to develop a solution design capable of fulfilling the client’s current and future needs.
  • Solve their clients’ business problems through the application of technology, process analysis and improvement and systems analysis and design.
  • Ensure accuracy and completeness of project deliverables in collaboration with the Project Manager.
  • Develop and maintain strong functional product knowledge
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and trade-offs to maintain project scope and timeline
  • Effectively communicate with internal/external project team and stakeholders