Senior Business Analyst EMEA – Ecommerce Technology

London, UK

£75K- £85K fixed + bonus, benefits

My client is a rapidly expanding VC backed pre-IPO ecommerce optimisation technology provider with growing teams in America, London and the APAC region, and an enviable list of tier1 retail & fashion clients. Due to continued strong performance in the EMEA region they are keen to add a seasoned Analytics Director to the senior regional team.

My client is looking for a strategic client facing Business Systems Analyst to join their Delivery Services team. Successful candidates will be a client-focused service professional who is passionate about delivering a world class client experience. This role is responsible for acting as the functional expert during a net new client implementation or large project expansion. This includes gathering and interpreting client requirements and translating to a technical solution design.

This is the first hire into this team in the EMEA region so lots of scope for career progression and team build/management in the future.

Key Responsibilities


  • Serve as a core member of the Delivery Services team for new and existing client engagements.
  • Lead Discovery sessions with a broad spectrum of marketing and technical business clients.
  • Capture, interpret, and document business and functional requirements.
  • Work internally with the technical team to develop a solution design capable of fulfilling the client’s current and future needs.
  • Solve their clients’ business problems through the application of technology, process analysis and improvement and systems analysis and design.
  • Ensure accuracy and completeness of project deliverables in collaboration with the Project Manager.
  • Develop and maintain strong functional product knowledge
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and trade-offs to maintain project scope and timeline
  • Effectively communicate with internal/external project team and stakeholders

Required qualification

  • 5-7+ years delivering software solutions to customers as part of a consulting or professional services organization.
  • Excellent client facing skills.
  • Ability to work productively in a fast-paced, ever-changing environment.
  • Strong problem resolution and communication skills – proven ability to engage and interact with internal teams to resolve client issues.
  • Strong technical aptitude and ability to understand technical concepts quickly.
  • Ability to address and manage through ambiguous situations – assess situations, problem solve and make decisions.
  • Working knowledge of SQL and/or reporting solutions is a plus.
  • A second European language is also a plus but definitely not a prerequisite.
  • Undergraduate degree in applicable field and/or relevant work experience.

Interested? Call Joe Perry at Expand Executive Search on 01273 668 723.

Apply now

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